1. Overview

At Golden Nuggets, we pride ourselves on providing high-quality gold and silver products to our customers. Due to the nature of our products, all sales are final. Please read this policy carefully before making a purchase.

2. No Refunds

All purchases made on the Golden Nuggets platform are non-refundable. Once an order has been placed and payment has been processed, it cannot be canceled or refunded.

3. Product Quality Assurance

• Authenticity Guarantee: We guarantee the authenticity and purity of all gold and silver coins and bars sold on our platform. Each product undergoes rigorous inspection to ensure it meets industry standards.
• Product Descriptions: We make every effort to ensure that product descriptions, images, and specifications are accurate and complete. However, slight variations may occur due to the nature of the products.

4. Damaged or Incorrect Items

While we do not offer refunds, we are committed to ensuring that you receive the correct items in perfect condition.

• Damaged Items: If you receive a product that is damaged or defective, please contact us within 1 days of receiving your order. We will review your claim and, if valid, arrange for a replacement or issue a credit toward future purchases.
• Incorrect Items: If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost.

5. Return Process

If you believe you are eligible for a replacement due to damage or an incorrect item, please follow these steps:

1. Contact Us: Reach out to our customer service team at +91 78274 71167 within 1 days of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and photographs of the damaged or incorrect item.
3. Await Instructions: Our team will review your claim and provide instructions on how to return the item or receive a replacement.

6. Shipping Costs

• Damaged or Incorrect Items: If we determine that the item is damaged or incorrect, we will cover the shipping costs for returning the item and sending a replacement.
• Customer Responsibility: If an item is returned without prior authorization or does not meet the criteria for a replacement, the customer will be responsible for all shipping costs.

7. Final Sale Items

All items sold on the Golden Nuggets platform are considered final sale. This includes but is not limited to gold and silver coins, bars, and other precious metal products. No exceptions will be made.

8. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Golden Nuggets
1263, GD Colony, Mayur Vihar Phase III, New Delhi, Delhi, 110096
alliance.aassociate@gmail.com
+91 78274 71167

Disclaimer: This policy is provided for general informational purposes and should be reviewed by a legal professional to ensure compliance with applicable laws and regulations.